Information on data protection and terms of use of MEYCHAT App
MEYCHAT App Terms of use
REGISTRATION CONDITIONS FOR THE USE OF THE MEYCHAT APP
By downloading, installing, or using MEYCHAT, you agree to these Terms of Use. If you do not agree to these terms, do not use the application.
This application is intended exclusively for a limited group of authorized users. You may only access the service if you have been expressly invited by the administrator or have received login credentials. You must be at least 16 years old and reside in the European Economic Area (EEA).
1. Manufacturer, Definitions, contractual Partners
1.1. MEYCHAT app was produced by
BLACKPIN GmbH, Jägerstr. 2/1, D-73460 Hüttlingen
(hereinafter "BLACKPIN")
and is distributed and made available to medical professionals by
MEYTEC GmbH Informationssysteme, Akazienstraße 13, D-16536 Werneuchen OT Seefeld
(hereinafter "MEYTEC").
1.2. MEYCHAT is a technology and software platform provided for communication within a closed user group (e.g., medical professionals) via text, image, and voice messages, including the ability to send and use files in various formats for these communication purposes. MEYCHAT itself is not a healthcare provider, a medical care center, or a doctor's office.
Medical decisions are made exclusively by the treating healthcare professionals. The app enables secure communication between medical professionals. The app does not perform any medical evaluation, diagnosis, triage, or treatment.
The app is not intended for medical emergencies. In acute situations, emergency services must be contacted immediately. The app is not a substitute for a medical examination or diagnosis.
The app may only be used by authorized medical professionals. It is to be used exclusively for professional purposes within the scope of their respective authorizations.
1.3. User is any natural person who uses the MEYCHAT app.
1.4. An organization is a company, a club, an association, a legal entity under public law, or any other group that has a contractual relationship with MEYTEC and is authorized to select and grant access to MEYCHAT to a contractually specified number of users.
1.5. The end device is a smartphone or a tablet PC or a PC.
2. Registration in the MEYCHAT app
2.1. In order to use the MEYCHAT app, the user must download the app to his end device via the Apple App Store or the Google Playstore or via a provider's store and install it on the end device.
2.2. Registration in the MEYCHAT app requires the user to provide his name, a mobile phone number and an e-mail address. Registration is carried out using the double opt-in procedure. After entering the email address, a confirmation link will be sent to the email address provided by the user, which the user must click on.
3. Technical Requirements
3.1. The MEYCHAT app can only be used via a end device. Communication takes place via WLAN or mobile communications and, in the case of use via mobile communications, requires that the user has concluded a contract with a mobile communications provider.
3.2. The MEYCHAT app is executable on the operating systems iOS and Android, in the current versions specified by the operating system manufacturers.
3.3. In order to use the MEYCHAT app, it may also be necessary for the user to have additional software installed on his end device so that he can open files. In addition, the user needs an internet browser to use the MEYCHAT app.
4. Invitation of Organizations
4.1. The user agrees that organizations may send organization invitations either to the email address provided by the user during registration or via an in-app push message.
4.2. By accepting an invitation from an organization, the user enters into a contractual relationship with the organization regarding the use of the MEYCHAT app within the closed user group of this organization. For this purpose, it is necessary that the user accepts the further terms of use of the organization upon acceptance of the invitation.
5. Duties of the User
5.1. The user may not store, upload, or send any files that, by their nature or characteristics (e.g., viruses, corrupted files, "Trojan horses," or other contaminating or destructive elements), size, or reproduction (e.g., spamming), are likely to endanger the integrity or operation of MEYTEC's data center or data network, or those of the organizations or third parties commissioned by MEYTEC or the organizations. The user shall not take any actions that would place an unreasonable or disproportionately large burden on this infrastructure, cause damage, or disrupt the functioning of the systems or services.
5.2. The user is obliged to exercise the greatest possible care when using passwords, user names or other security devices that are necessary in connection with the use of the MEYCHAT app and to ensure that their disclosure to third parties is prevented. The user shall be liable for any damage resulting from unauthorized use of passwords by unauthorized third parties.
5.3. The user shall not publish and distribute any unauthorized advertising, such as chain letters and pyramid schemes.
5.4. The processing of special categories of personal data (health data) is carried out exclusively on the basis of a legal authority (e.g., a treatment agreement, consent, or a legal obligation). Users are required to enter only those data whose processing is permitted within the scope of their professional activities.
5.5. As an authorized user, you agree to treat all communications and information within the app as confidential. Copying, exporting, or sharing chat content, other users' personal data, or screenshots outside of this application without express permission is strictly prohibited.
6. Royalty-free Use
The use of the MEYCHAT app is free of charge for the user.
7. Liability of MEYTEC
7.1. The service is provided "as is" and "as available." Under no circumstances will we be liable for any indirect, incidental, or consequential damages arising from your use of the app.
7.2. MEYTEC is only liable for gross negligence and intent.
7.3. MEYTEC is not liable for medical decisions made based on information exchanged through the app. Responsibility for medical evaluation lies solely with the treating professionals.
8. Contract Period
Unless otherwise stipulated in these terms and conditions, the contract shall run for an indefinite period of time and may be terminated by either party by giving one week's notice. Each party is at liberty to terminate the contract of use also extraordinarily and without notice for an important reason. The user's right to use the MEYCHAT app shall expire upon termination of the contract.
9. Miscellaneous
9.1.The contract language is German. Even if the text of the contract should be translated into another language, the German text of the contract remains binding.
9.2. All legal disputes between the user and MEYTEC shall be governed by German law, in particular by the service contract law of the German Civil Code (BGB), in addition to these provisions.
9.3. Should one or more of the contractual provisions be invalid or void, this shall not affect the validity of the remaining provisions of the contract.
Version 1.0, valid as of August 2026
Privacy Policy
Notes on data protection
1. General notes and mandatory information
The following information provides a simple overview of how we process your personal data. Personal data is any data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We, MEYTEC GmbH Informationssysteme, take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations.
Where users process personal data via the app, in particular health data within the meaning of Article 9 of the GDPR, such processing takes place within the framework of data processing on behalf of a controller in accordance with Article 28 of the GDPR.
The operator provides a Data Processing Agreement (DPA) for this purpose, which meets the legal requirements and describes the technical and organisational measures (TOM) in accordance with Article 32 of the GDPR.
The DPA may be concluded before the app is used. Users who wish to process personal data via the app are obliged to conclude the DPA. Without a valid DPA, the use of the app for the processing of personal data is not permitted.
The DPA is made available to the user in electronic form and may be signed digitally. Upon request, the operator will provide a signed version.
1.1. Responsible party
MEYTEC GmbH Informationssysteme
Akazienstraße 13
16356 Werneuchen OT Seefeld
E-Mail: info@meytec.com
The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).
1.2. Data protection officer
We have appointed a data protection officer for our company:
Dr. Michael Böttcher,
Telephone: 033398 / 78-200
E-Mail: datenschutz@meytec.com
1.3. Data subject rights
For this, as well as for further questions on the subject of personal data, you can contact the above-mentioned responsible person at any time by e-mail at datenschutz@meytec.com or by post.
a) Information, deletion and correction
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction or deletion of this data.
b) Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. This means that your personal data will no longer be actively processed and will be kept in a blocked archive for legal reasons
c) Right to data portability
You have the right to have data that we process automatically handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.
d) Right to object to the collection of data in special cases
If the data processing is based on Art. 6 (1) (f) GDPR, they have the right to object to the processing of their personal data at any time for reasons that speak against the processing. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims (objection under Art. 21(1) GDPR).
e) Revocation of your consent to data processing
You may revoke any consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
f) Right to complain to the competent supervisory authority
In the event of violations of the GDPR, you have the right to lodge a complaint with a supervisory authority.
2. Processing of personal data
When you use this app, various personal data are collected. These are- Data that you or one of our clients provide when registering or creating a user profile with MEYTEC (master data).
The following data may be included here:
form of address, academic title, Name, e-mail address, Telephone number, Address, DeviceType - Data you enter when using the communication options.
The use of these communication options is only possible in channels of our clients. The further processing of this data is the responsibility of these clients.
This may include the following data:
Text contents, documents, images, Video files, Sound files - Voice messages,
Data that is automatically collected by our IT systems when using the MEYCHAT app. These are mainly technical data.
This may include the following data:
IP address, Date and time of access, Technical data of the devices used
We process this data on the basis of the following legal grounds:- If they were collected based on your consent according to Art.6, para.1, lit. a) GDPR.- To fulfill contractual or pre-contractual measures according to Art.6, para.1, lit. b) GDPR.- The legitimate interest to ensure an error-free provision of the BlackPin app and to be able to offer you our services optimally according to Art.6, para.1, lit. f) GDPR.
3. Processors
Spryng, Kurfürstendamm 195 10707 Berlin, Germany
Phone: +49213177660066 - SMS dispatch - https://www.spryng.de/sicherheit
SMTPeter De Ruijterkade, 112, 1011 AB, Amsterdam, Germany
Phone: +31 (0)20 809 6341- E-Mail dispatch - https://www.smtpeter.com/en/privacy-policy
Google Firebase- Push Notifications - https://firebase.google.com/support/privacy?hl=deApple
Notification Service- Push Notifications - https://www.apple.com/de/privacy/control
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA- Azure Cloud Services Frankfurt
Further information on Microsoft data protection: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?year=2023https://azure.microsoft.com/de-de/explore/trusted-cloud/privacyhttps://www.microsoft.com/de-de/trust-center?rtc=1https://learn.microsoft.com/de-de/azure/compliance/offerings/offering-germany-c54.
4. Inquiry by e-mail, telephone or chat
If you contact us by e-mail, telephone or chat, your inquiry including all resulting personal data (e.g. name, inquiry) will be stored and processed by us for the purpose of processing your request and in case of follow-up questions.
The processing of this data is based on Art. 6 (1) lit. b) GDPR, if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests sent to us pursuant to Art. 6 (1) f) GDPR or on your consent pursuant to Art. 6 (1) a) GDPR if this has been requested.
5. Deletion of your data
Your personal data processed by us will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after deleting your user profiles). If this occurs, the data will be deleted. Mandatory legal provisions - in particular legal retention periods - remain unaffected.
Version 1.0, valid as of August 2026